Coffee Machine Packaging Guide

You can bring your coffee machine to our workshop in person, but if you decide to use a courier servcie please follow the instruction below in order to prevent transit damage.

• Choose a durable double-wall cardboard box.
• Select a box that is approximately twice the size of your coffee machine.
• The box must be at least 40 x 40 x 40 cm in size.

• Use heavy-duty Large bubble wrap and apply several layers.
• Your coffee machine must be well cushioned on all sides.

• Place your coffee machine in the center of the cardboard box.
• Use plenty of packing material to prevent the machine from shifting during transit.
• Wrap any loose accessories separately, if possible.

• Make sure to include your details inside the box to help with identification (name, email address, and the reference number you received after filling in our service form online)

• Close the box securely.
• Use strong packing tape that sticks well and holds firmly.
• Clearly mark the box with: “FRAGILE – HANDLE WITH CARE.”

Please avoid the followings:

• Inadequate packing, such as using a box smaller than 40 x 40 x 40 cm, can easily result in damage.
• Placing anything inside the water tank can cause damage to the tank.

• Do not use backpacks, plastic bags, homemade cardboard boxes, or other weak materials instead of a sturdy box.
• Do not rely solely on newspaper or a single layer of bubble wrap for cushioning.
• Using any of the above methods may result in severe damage—assume a total write-off of the machine

Please note that you are responsible for arranging a courier to and from our workshop and ensuring the shipment is fully insured.